Queens community resources · Sources reviewed October 26, 2026
Nine service routes for independent living, accessible transportation, employment, developmental disability support, family guidance and library access. Some contacts are Queens-specific; others serve the whole city or state and are labeled accordingly.
Use local intake for service navigation, the transport provider for rides, and the relevant agency for its eligibility process. Tell the provider what communication, language or access support you need when arranging your visit.
1. CIDNY Queens — independent living and local intake
Contact: 646-849-8096 — Queens intake; 646-442-1520 — Queens general phone.
80-02 Kew Gardens Road, Suite 400, Kew Gardens, NY 11415. CIDNY lists a wheelchair-accessible elevator building and ASL staff. Contact intake for help identifying disability services and independent-living resources, and confirm arrangements before visiting. The operator’s current contact page gives Suite 400; older directories may show Suite 107.
2. CIDNY NY Connects — benefits and long-term support
Contact: 844-862-7930 — choose Queens; NYCONNECTS@CIDNY.ORG.
A separate program within CIDNY, serving all five boroughs. Free counseling helps people of any age and disability type understand short- and long-term support options, benefits and applications. The provider lists telephone hours Monday–Friday, 9 a.m.–5 p.m. Counseling does not guarantee approval for benefits or services.
3. Access-A-Ride — disability-related paratransit
Contact: 877-337-2017 — New York metro area; 718-393-4999 — other area codes. Use your preferred relay service or 711 if needed.
Citywide service includes Queens. People whose disability prevents use of regular buses or subways for some or all trips may qualify after an eligibility assessment. Contact AAR to begin the application process. It is a shared-ride service with fares; eligibility is not based on age alone. Confirm current booking rules and accessibility needs with AAR.
4. Accessible Taxi E-hail — wheelchair-accessible taxi requests
Contact: 646-599-9999 — accessible taxi hotline.
TLC’s current service is Accessible Taxi E-hail. MTM Accessible Dispatch ended February 28, 2026; the March 1 transition routes trips through licensed e-hail providers. Use the current hotline or provider information on TLC’s page. This is a taxi service, separate from AAR; ask about fares and availability when booking.
5. Mayor’s Office for People with Disabilities — city-service access
Contact: 311 in NYC; 212-639-9675 from elsewhere in the United States. ASL video phone: 646-396-5830.
Citywide information and access support for Queens residents. The video number is intended for Deaf and Hard of Hearing people who use American Sign Language. Ask which city agency or accessibility contact handles your issue; this is not an Access-A-Ride reservation line.
6. ACCES-VR — employment and vocational rehabilitation
Contact: 800-222-5627 — statewide ACCES-VR information; ask for the Queens District Office.
ACCES-VR assists people whose disability affects getting, keeping, advancing in or returning to employment. Applicants must be at least 14 and willing to participate in vocational rehabilitation. Use the official application guidance and request Queens orientation information. This entry uses the verified statewide contact; it does not label it as a direct Queens office line.
7. OPWDD Front Door — developmental disability services
Contact: 866-946-9733 — statewide information line; say you live in Queens. NY Relay: 711.
Ask to connect with the Front Door team for your county. The process explains eligibility, assessments, care management and available supports for people with developmental disabilities. Calling starts a service-navigation conversation; it does not establish eligibility or approve a service.
8. INCLUDEnyc — special education and family guidance
Contact: English: 212-677-4660; Español: 212-677-4668. Text English: 646-693-3175; Español: 646-693-3157.
Supports youth, families and professionals across NYC, including Queens, with information about special education, disability services, advocacy and transition to adulthood. The provider lists help-line hours Monday–Thursday, 9 a.m.–3 p.m., to arrange a phone appointment. A diagnosis is not required to call. INCLUDEnyc provides guidance and training, not legal advice or representation.
9. Queens Public Library Mail-A-Book — library access at home
Contact: 718-464-0084; mailabook@queenslibrary.org.
QPL offers free delivery of library materials to homebound customers. Contact the program to ask about registration, borrowing options and delivery arrangements for yourself or someone you support. This contact is for library access, not medical equipment or home care.
Before using a service
Confirm current hours, intake, fees if applicable, language access and appointment requirements directly with the provider. Published contacts were reviewed; telephone numbers have not been tested by calling. Eligibility decisions are made by the relevant program.
Queens family and early-childhood resources · BigNY community directory