Queens resource guide · Sources reviewed October 25, 2026
Seven contact routes for Queens residents facing housing instability, rent problems or eviction proceedings. Find Homebase assistance, tenant referrals, legal intake, court information and support for older adults. Citywide contacts below serve Queens.
Far Rockaway Homebase: physical office temporarily closed. HRA says the Mott Avenue site is closed for renovation. Call 718-647-1015 for assistance before planning any visit.
Start here
- At risk of losing your home: call Homebase to discuss your circumstances and arrange an appointment.
- Housing Court case or legal question: contact a legal provider or the Tenant Helpline; tell staff about any upcoming court date.
- Court scheduling or case procedure: use the court’s own contact. Court information is separate from legal representation.
1. Homebase — Jamaica
Operator: Catholic Charities Neighborhood Services
Address: 161-10 Jamaica Avenue, 5th Floor, Jamaica, NY 11432
Phone: 718-674-1000
Service area: all Queens ZIP codes.
Homelessness-prevention support for eligible households experiencing housing instability. Call in advance for an appointment and ask about documents and available assistance. Services are based on an assessment; rental or financial assistance is not guaranteed.
Official source: HRA Homebase locations and service areas · Official source: Catholic Charities Homebase contacts
2. Homebase — Rockaways phone assistance
Phone: 718-647-1015
Service area: all Queens ZIP codes.
Physical-site status: temporarily closed for renovation.
The operator lists 18-47 Mott Avenue, Far Rockaway, NY 11691, but states that the physical site is temporarily closed. Use the phone contact for help and current arrangements. Do not treat the listed address as an open walk-in office.
Official source: HRA closure notice · Official source: Catholic Charities Rockaways contact and closure
3. NYC Tenant Helpline / HRA tenant legal resources
Contact: call 311 and ask for the “Tenant Helpline.”
Citywide routing for questions about housing, leases, rent arrears and eviction-related legal resources. HRA lists free tenant legal services throughout NYC and explains how to request legal help in Housing Court. Ask which assistance applies to your situation and current case; a referral does not itself assign a lawyer.
Official source: HRA legal services for tenants
4. Queens Legal Services / Legal Services NYC
New legal-help requests: 917-661-4500, Monday–Friday, 9:30 a.m.–4 p.m.
Queens office contact: 347-592-2200
Office: 89-00 Sutphin Boulevard, 5th Floor, Jamaica, NY 11435.
Free civil legal services for low-income Queens communities. Begin with the intake hotline for a new request and explain your housing issue. Eligibility and provider capacity affect available help. Confirm an appointment and the appropriate location before visiting.
Official source: Queens Legal Services — intake and office contact
5. Housing Court Answers
Hotline: 212-962-4795, Monday–Friday, 9 a.m.–5 p.m.
Information about Housing Court procedures, tenant/landlord issues and referrals for free legal help and community resources. The organization does not directly provide money for back rent; it offers referrals and information about possible assistance. Hotline information is separate from having an attorney represent you.
Official source: Housing Court Answers hotline and scope
6. Queens Civil and Housing Court — landlord/tenant contact
Address: 89-17 Sutphin Boulevard, Jamaica, NY 11435
Landlord–tenant office: 718-262-7145
Use the court’s official contact for procedural and appearance information. Confirm the correct office, schedule and accessibility arrangements with the court. This is a court contact, not a legal-services intake line or source of rental assistance.
Official source: New York Courts — Queens Civil and Housing Court
7. JASA — legal help for Queens older adults
Queens legal-services contact listed by NYC311: 718-286-1500
NYC Aging’s legal assistance program serves adults age 60 and older. NYC311 directs Queens residents to JASA for issues that can include housing and utilities, benefits, consumer matters and health/long-term care. Call to discuss your issue and current intake before visiting an office.
Official source: NYC311 — legal assistance for older adults
Before you contact a provider
Have your notices, court papers and hearing dates available for intake questions. Ask about eligibility, documents, language assistance, accessibility and appointment requirements. Homebase evaluates households individually; a listed service does not guarantee funding, representation or a particular result.
Sources were checked online October 25, 2026; telephone lines were not tested. This selected directory provides contacts rather than individual legal advice. HRA’s Homebase overview explains the program and appointment process.